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MERMAID SWIMMING 报名须知
感谢您选择Mermaid Swimming，为了确保每位学生都能享受高质量的游泳课程体验，并维护良好的教学秩序，我们制定了以下课程调整及退款政策。请仔细阅读并遵守这些规定，以便我们为您提供更好的服务。课程调整及退款政策
- 场馆关闭导致课程取消： 若因场馆关闭导致课程无法正常进行，Mermaid Swimming 将提供补课机会或将学费顺延至之后的课程中使用。
- 因健康原因无法参加课程：
- 若学生因重病或传染病等健康原因无法参加后续课程，需提供医生证明，剩余课程费用的70%将作为学费积分（Credit）保留在学生账户内，供一年内使用（从提供医生证明的日期开始计算）。
- 因病缺课的补课机会：
- 学期班：每学期提供两次补课机会。
- 假期班：每假期班提供一次补课机会。
- 一旦确认补课时间，若学生未按约定时间参加，不再提供二次补课机会。
- 申请补课后，需要在三个月之内完成补课，过期不能提供补课机会或退款。
- 对补课时间或地点不满意：
- 确认补课时间前：若对补课时间或地点不满意，需提供医生证明。每个学生每学期最多可申请两次请假，未参加课程的70%费用将作为Credit保留至学生账户一年内使用。假期班每个学生每班只能申请一次请假机会。
- 确认补课时间后：因个人原因对补课时间或地点不满意，不予退款或提供二次补课机会。
- 因个人原因缺勤：
- 若因学生个人原因（如旅游、回国等）缺勤，不予退款，不保留Credit。
- 报名及调整：
- 报名完成并线上付款即代表确认上课位置，不因个人原因调整当天上课时间或班级。
- 成功报名和付款后，若因个人原因需要调整整个学期的上课时间或地点，在情况允许的条件下，每次调整收取20澳币的修改费用。
- 班级调整权：
- 若教学组认为学生游泳能力不适合当前班级，影响班级教学进度，Mermaid Swimming有权调整学生的班级。
- 泳池使用规定：
- 非报名学生不得进入泳池游泳，报名学生课前不得下水，课后需立即离开泳池，不得玩耍。
- 照片及视频使用：
- 为了更好地改进我们的教学质量和宣传活动，Mermaid Swimming希望保留并使用学生的照片及视频。除非家长提出书面反对，否则我们将视为您已同意此安排。
- 不可抗力因素：
- 若因不可抗力因素（天灾、疫情、战争等）导致政府要求游泳池关闭，所有课程将统一顺延。
- 若政府允许游泳池开放，Mermaid Swimming不会因任何个人原因改变教学计划，不会因个人恐惧或其他原因退款或保留Credit。
Course Adjustment and Refund Policy
- Closure of Venue Leading to Course Cancellation: If a course cannot proceed due to venue closure, Mermaid Swimming will offer a make-up class or extend the tuition to be used for future courses.
- Inability to Attend Due to Health Reasons:
- If a student is unable to attend future courses due to severe illness or contagious disease, a doctor's certificate must be provided. 70% of the remaining course fees will be retained as a credit in the student’s account for use within one year (calculated from the date the doctor’s certificate is provided).
- Make-Up Opportunities for Illness:
- Term Classes: Two make-up opportunities per term.
- Holiday Classes: One make-up opportunity per holiday program.
- Once a make-up time is confirmed, no second make-up opportunity will be provided if the student does not attend the make-up class as scheduled.
- After applying for a make-up class, it must be completed within three months. No makeup classes or refunds will be provided after this period.
- Dissatisfaction with Make-Up Time or Location:
- Before confirming the make-up time: If dissatisfied with the make-up time or location, a doctor's certificate must be provided. Each student may apply for a maximum of two leave requests per term, with 70% of the missed class fees retained as a credit in the student’s account for one year. For holiday classes, each student can apply for one leave request per holiday program.
- After confirming the make-up time: No refunds or second make-up opportunities will be provided for dissatisfaction due to personal reasons.
- Absence Due to Personal Reasons:
- No refunds or credits will be provided for absences for personal reasons (e.g., traveling, returning home country).
- Registration and Adjustments:
- Completing registration and online payment confirms the class placement, and no adjustments will be made for personal reasons on the day of the class.
- After successful registration and payment, if a change in class time or location is needed for the entire term due to personal reasons, an administrative adjustment fee of 20 AUD per request will be charged, provided the change is possible.
- Class Adjustment Rights:
- If the teaching team believes a student's swimming ability is unsuitable for the current class and affects the class progress, Mermaid Swimming reserves the right to adjust the student's class.
- Pool Usage Regulations:
- Non-enrolled students are not allowed to enter the pool. Enrolled students must not enter the water before class and must leave the pool immediately after class without playing.
- Use of Photos and Videos:
- In order to enhance our educational quality and promotional activities, Mermaid Swimming wishes to retain and utilize photographs and videos of students. Unless a parent or guardian provides a written objection, we will consider their consent to be granted.
- Force Majeure Factors:
- If the government requires the pool to close due to force majeure factors (natural disasters, pandemics, wars, etc.), all courses will be uniformly postponed.
- If the government allows the pool to remain open, Mermaid Swimming will not change the teaching plan for any personal reasons, nor will it provide refunds or credits for personal fears or other reasons.
2024年7月19日 更新
最终解释权归MERMAID SWIMMING PTY LTD 所有
随着疫情的常态化，COVID-19已经持续两年，未来也会和人类共存，病毒存在于我们生活中的每一个角落，防不胜防。我们不能改变周围的环境，只能改变自己，多参加锻炼，增强体质。根据澳大利亚政府对于学校的最新防疫规定(2021年11月23日更新）：
https://www.coronavirus.vic.gov.au/management-coronavirus-schools
Mermaid Swimming 将采取以下防疫措施：
- 在疫情期间，若学生为COVID-19确诊病例，后续因患病不能参加的课程按照重大伤病处理，需向客服提供患病证明，我们将为学生保留剩余学费的70%， 作为Credit一年内使用。如果未提供任何证明就不参加上课的学生，按照旷课处理，不予补课或者Credit 。（Credit 将为学生保留一年，一年内使用完毕，不能转给其他学生使用，不能因为任何原因退款。）
- 在疫情期间，学生若收到政府通知为COVID-19确诊病例密切接触者，需按照政府和学校的要求立刻预约COVID-19的PCR检测。检测结果若为阴性即可直接来上课，无需再隔离，上课前需要提供核酸检测阴性结果报告作为证明；检测试结果为阳性，则参见第一条处理方法。
- 若学生与COVID-19确诊病例在同一个学校，但并非密切接触者，建议预约COVID-19的PCR检测，检测结果若为阴性方可来上课，上课前需要提供核酸检测阴性结果报告作为证明；检测结果若为阳性，则参见第一条处理方法。
- 学生有疑似COVID-19症状（包括感冒、发烧、咳嗽、流鼻涕、失去味觉等），请马上预约COVID-19的PCR检测，检测结果若为阴性方可来上课，检测结果若为阳性，则参见第一条处理方法。
- MERMAID SWIMMING 工作人员，有权利禁止有疑似COVID-19症状的学生入场上课，且课时费不予退还或credit，因此请各位家长观测好自己孩子的身体状况，提前做检测。
- If a student is a confirmed case of COVID-19 during the outbreak, subsequent courses that cannot be taken due to illness will be treated as a major injury, and a certificate of illness must be provided to us. We will reserve 70% of the remaining tuition fee for the student as a credit within one year. If the student does not attend the course without providing any proof, it will be treated as absenteeism, and no make-up course or credit will be given. (Credit will be reserved for students for one year. After use within one year, it cannot be transferred to other students and cannot be refunded for any reason.)
- Students who have been identified as close contacts of confirmed COVID-19 cases are required to get a COVID-19 test (PCR test) straight away. If the test result is negative, they will be allowed to attend classes directly without isolation. You need to provide a negative test result report as proof before class; if the test result is positive, please refer to the first rule .
- Students who are in the same school of confirmed COVID-19 cases but not close contacts are advised to get a COVID-19 test (PCR test) straight away. If the test result is negative, they will be allowed to attend classes. You need to provide a negative test result report as proof before class; if the test result is positive, please refer to the first rule .
- Students with suspected COVID-19 symptoms (including cold, fever, cough, runny nose, loss of taste, etc.) should get the COVID-19 test (PCR test) immediately.If the test result is negative, they will be allowed to attend classes. You need to provide a negative test result report as proof before class; if the test result is positive, please refer to the first rule .
- The staff of MERMAID SWIMMING has the right to prohibit students with suspected COVID-19 symptoms from entering the class without refund or credit, so please monitor your child's physical condition and take a test in advance.
最终解释权归MERMAID SWIMMING PTY LTD 所有